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AssetWise Discovery - Asset Management and Help Desk Optimization
A well-organized help desk is critical to every enterprise's IT
service delivery. Accurate and current information about the
status and history of users' PCs significantly boosts help desk
efficiency. This paper explains how asset discovery, and AssetWise
Discovery software, plays a vital role in raising help desk efficiency while maintaining customer satisfaction and resolving problems effectively.
Provided by: TechExcel
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Delivering High Value in Service and Support
The value proposition for help desks is changing. Instead of merely tactically responding to the unforeseen needs of IT end-users,
the future is all about helping organisations get a better return for their IT and related investments.
So where are the differences?
Provided by: FrontRange
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ERP End-User Business Productivity: A Field Study of SAP & Microsoft
In this white paper, measurements are discussed of how end users of Enterprise Resource Planning (ERP) applications describe the impact of Microsoft and SAP applications on their business productivity. This research found that Microsoft Dynamics® end users on average rated their experience with Microsoft® applications more favorably than SAP users rated their experience with SAP. These findings are based on a business productivity measurement framework developed by Keystone Strategy, working under the direction of Dr. Marco Iansiti, the David Sarnoff Professor of Business Administration at the Harvard Business School, and sponsored by Microsoft.
Provided by: Microsoft
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enteo - Business Intelligence
Business Intelligence (BI) plays an indispensable part in the various areas of a company and its environment. The data volumes generated by firms during the course of their regular business activities are growing ever larger. It is therefore essential that the relevant information contained in this data is efficiently and appropriately prepared. The days are over when only 5% of users have access to no more than 10% of
the available data.
Provided by: Enteo
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enteo v6 Inventory
When looking to cut costs in IT management, all roads lead to
standardization and optimized license management. To make
informed decisions here, IT administrators require up-to-date,
complete and, in particular, reliable information about the hardware
and software their company has installed. A detailed inventory
of IT assets is therefore one of the main challenges confronting a company - especially when dealing with complex networks comprising multiple branches, home offices
and field staff.
Provided by: Enteo
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enteo v6 Remote
IT administrators know that it is impossible to completely rule out errors in complex systems. But as every fault causes downtime
for applications and impairs employee productivity, it is essential that any error is resolved as quickly as possible. The key here is reliable error recognition and fast remote access to servers, desktops and laptops throughout the entire network - including Citrix Presentation servers und Citrix sessions.
Provided by: Enteo
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enteo License Management
Optimized license management offers companies the opportunity
to achieve significant savings, for many unnecessary costs are incurred through overlicensing. In addition, new legal provisions have increased the liability for violating license rights and producers are pursuing such violations more stringently than ever before. Furthermore, without comprehensive license management those responsible for the licensing costs cannot be properly determined.
Provided by: Enteo
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enteo Livemanage
The user state refers to the files and settings defined by the end
user. There are few standards for the storage of user states. The
lack of such standards means that considerable effort is required
to backup and transfer user states. The resulting failure to make backups means that there is a considerable risk of data being lost. According to IDC, 60 percent of company data is stored locally and is therefore not included in data backups. The complexity of the problem becomes increasingly apparent when migrations or computer replacements are undertaken. The effort required to provide users with their data following successful installations is often reason enough not to perform a migration or replace computers.
Provided by: Enteo
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enteo v6 NetInstall
The installation and configuration of all the components of a computer workstation requires various technologies. It is necessary to automate processes across all technologies in order to save valuable working time. Every modification made to the software configuration on a computer poses the risk of creating downtimes for the existing software. Companies require painstaking testing and the integration of modifications in order
to ensure trouble-free automation.
Provided by: Enteo
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enteo v6 OS Deployment
Expiring leasing agreements, hardware defects and migrations
repeatedly require the complete reinstallation of desktops, laptops and servers - analysts put the annual figure at 33% of all devices. Manual installation can be a real cost factor even when just a single system is involved due to the time and productivity lost in the process. So it is all the more evident that a large-scale operating system rollout demands full automation of the installation process.
Provided by: Enteo
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enteo v6 Patch Management
Attacks in the form of hacking and malware occur on a daily basis and can lead to considerable economical damage for a company. Even unsuccessful break-in attempts can often cause critical systems and applications to malfunction or
overload given bandwidths, resulting in a complete system
shutdown. The offenders focus on targeting well-known weak points of operating systems and applications. According to an independent study conducted by Gartner, about 50 such security
vulnerabilities are discovered each week.
Provided by: Enteo
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enteo v6 Portal
Software, operating systems and configuration settings have to be modified or reinstalled regularly for individual users and computers. The reasons for this can be malfunctions but also changing requirements of an individual workstation. For the helpdesk, those responsible for software, and system administrators, these routine tasks pose an additional strain, in particular, if reaction times are strictly defined by internal service level agreements. At the same time, users expect their requests to be processed quickly, and rightly so, for without the right applications they cannot perform their job.
Provided by: Enteo
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AssetWise - Asset Management, The New Wave
To run a business within a business, IT Service and Support requires firm control over its assets and services. Moreover, fully understanding the location, health and performance of all enterprise assets has a direct impact on the organization's overall
corporate financial performance. To proactively manage assets over their entire lifecycle, firms must strive for enterprise-wide visibility and context into utilization, service accounts and historical records. The role of Service Management solutions is to provide this view, and automate and support the processes that enable the enterprise to maximize ROI, improve service levels, streamline service delivery and reduce total costs.
Provided by: TechExcel
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AssetWise Discovery - Dynamic State Intelligence
An IT audit is the conventional solution to address compliance
issues. But rather than be regarded as a tactical expense, audit
information - collected dynamically so it accurately reflects changes in the network - should become a management tool from which the organization can derive strategic and monetary value.
Provided by: TechExcel
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ServiceWise Change Management Solutions
The inevitability of change is proverbial. Mergers and
acquisitions, IT investments, business initiatives, globalization,
advances in technology, the demands of customers, and system
maintenance all require change management. And yet many business are ill-prepared to cope with the challenges presented them by change. Managed changed
requires the cooperation and coordination of systems, people,
and information throughout the change life cycle.
Provided by: TechExcel
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TechExcel ServiceSuite - Apply the ITIL Framework with Confidence
Businesses increasingly view information technology as a strategic investment - an investment that is expected to align with the larger goals of the company and deliver competitive advantages. Well-defined IT service management processes ensure that the business is not only ready for change, but that it may take a proactive approach and push for changes that make the company more competitive and profitable.
Provided by: TechExcel
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Microsoft Dynamics® Enabling Real-World SOA to connect your business vision with software
Download this whitepaper to learn more about the tools and technologies that can enable service orientation. The paper shows the value of Real-World SOA and includes success stories from our customers who have taken this approach to support their business vision.
Provided by: Microsoft
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